Living Awareness Privacy Policy

Introduction

Living Awareness regards customer privacy as an important part of our relationship with our customers. The following privacy policy applies to all Living Awareness users and conforms to Internet privacy standards. If you have questions or concerns regarding this statement, you should first contact Serena at support@isira.com.

Collection of Information

In order to use the Living Awareness website, we may require information from you in order to provide the best service possible.

All correspondence may also be collected and stored, particularly in regard to sales, support and accounts, including Email.

Any information collected by Living Awareness is collected via correspondence from you or your company. This may be via the telephone, email, mail, fax or directly through our website.

Use of Collection Information

Any details collected from Living Awareness customers is required in order to provide you with our products and/or services, and a high level of customer service. Correspondence is recorded in order to provide service references and to assist in our staff development.

Storage of Collected Information

The security of your personal information is important to us. When you enter sensitive information (such as credit card numbers) on our website, we encrypt that information using secure socket layer technology (SSL). When Credit Card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete Credit Card details. We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Website, you can email us at support@isira.com.

Access to Collected Information

If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at support@isira.com.

Regarding the General Data Protection Regulation

The GDPR replaces current data privacy law, giving more rights to you as an individual and more obligations to organizations holding your personal data. Living Awareness Pty Ltd is committed to being transparent about how it collects and uses your personal data, and to meeting its data protection obligations.

This Policy is published so you can be made aware of the increased rights you have in relation to the information we hold on you and the legal basis on which we are using it.

Your rights

As a data subject under the GDPR, you have a number of rights. Subject to any exemptions provided by law, you can:

Visitors to our website

When someone visits isira.com we make use of the third party services such as Google Analytics, Facebook Pixel, AddThis (non-exhaustive list) to collect information and details of visitor behaviour patterns in order to enhance the visitor experience with more meaningful content, for our own statistics and to show you relevant ads on social media. 

The collected information which are passed from your browser to the aforementioned services are:

(a) your geo-location data, such as city, region, and country
(b) technical information such as your browser, Operating System, screen resolution
(c) visiting pages, clicks, duration

From time to time, we may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

People who contact us through our website contact forms

When someone contacts us via the contact forms found on our site, we collect their name and e-mail address along with an inquiry message. This information is collected in order to be able to communicate with the visitor in regards to their inquiry. This information is immediately forwarded and stored only by support@isira.com through Outlook.

People who subscribe to our newsletter

We use a third party provider, Active Campaign, to deliver our newsletter to our subscribers.

In order to make this possible, we collect the newsletter subscriber’s real name as well their email address and we keep them stored for as long as the newsletter user remains subscribed. Every newsletter sent will also contain unsubscribe instructions by default.

We also gather statistics on email views and clicks using industry standard technologies, including tracking pixels to help us monitor and improve our newsletter.

This information is not shared with any other organisations.

People who contact us via social media

We manage our social media interactions ourselves. If you send us a private or direct message via social media the message will not be shared with any other organisations.

Orders

If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.

Third Parties

Living Awareness does not share any information with third parties for any unknown or unrelated uses.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.

Links on the Isira site to external entities are not covered by this policy. The terms and conditions set out in this privacy statement only cover the domain name of isira.com.

Changes to Privacy Policy

If we decide to change our privacy policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

Living Awareness Security Policy

Living Awareness uses the PayPal Gateway. It also uses the Stripe Payment Gateway for its online credit card transactions. Stripe processes online credit card transactions for thousands of merchants worldwide, providing a safe and secure means of collecting payments via the Internet. All online transactions performed on this site using PayPal and the Stripe gateway are secured payments.

For more information about PayPal payments and Stripe and online credit card payments, please visit their respective sites.

Delivery Policy

Physical Delivery

After ordering online, you will receive an email confirmation from us containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your goods via Australia Post within 7-10 working days; however, if goods are unavailable delivery will take a little longer. If you wish to query a delivery please contact us at support@isira.com

Digital Delivery

After ordering online, you will receive an email confirmation from us containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering. We will attempt to send your software/license/access code via Active Campaign within 1 working day. If you wish to query a delivery please contact us at  support@isira.com.

Refund & Returns Policy

If for any reason you are not completely satisfied with your purchase we will give you a 30-day money-back guarantee from the time you receive the goods. Please email us at support@isira.com within that time if you are not satisfied with your purchase so that we can resolve any problems.

This general refund & returns policy does not apply where we have given specific details of refunds or returns policy for specific events, programs, products or goods. This refund policy also does not apply to goods which have been worn or used, damaged after delivery, or if any attempt has been made to alter the product or if they have been dropped or broken.

All products must be returned to their original condition. All postage and insurance costs are to be paid by the buyer. We recommend that you return the product via Registered post and that you pre pay all postage.

You assume any risk of loss, theft or damaged goods during transit & therefore advise you take out shipment registration of insurance with your postal carrier. Living Awareness will not be responsible for parcels lost or damaged in transit if you choose not to insure.

Living Awareness Pty Ltd
ABN 82619305010
PO Box 5114
Elanora Heights NSW 2101
Australia